We are looking for a Telecaller to join our team at BTX.in. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹10000 - ₹20000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle Candidates calls in a professional and efficient manner for on barding for training
Address candidates queries, concerns, and others
Maintain accurate records of candidates interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.