We are looking for a Transaction Executive to join our team Attica Gold Pvt Ltd.
Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is SSLC PASS
The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.