We are looking for a Telecaller to join our team.
Skills: Communication Skills, Convincing Skills, Basic English reading & writing, Decent knowledge of computer
Education: 10th Pass
Language: Hindi/Tamil
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is10th Passand0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a6 days workingweek during theDay shift.rences are appreciated.