Telecaller

17,000 - 22,000 /month

Asrit Technologies Private Limited

Phase-8 Industrial Area, Mohali

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi, Punjabi

12th Pass and above

Females Only

6 days working | Night Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Asrit Technologies Pvt Ltd.

Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements:

Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
Experience: 0-1 years of experience in a customer support or customer service role preferred.
Communication Skills: Strong written and verbal communication skills.
Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism.
Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting.
Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

Can freshers or experienced candidates apply for this Telecaller role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Telecaller role.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹17,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-8 Industrial Area, Mohali.
How many vacancies are there for this Telecaller job?
Ans : There are 5 vacancies for this Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-2 years of experience are eligible to apply for this Telecaller role. Only female candidates are eligible.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller position is Phase-8 Industrial Area, Mohali.
Who is the right fit for this Telecaller job?
Ans : A candidate having skills like Computer Knowledge, International Calling with 0-2 years of experience is the right fit for this Telecaller job.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹17,000-₹22,000 per month. This is a Full Time job and has 5 openings.