Telecaller

Essential Duties and Responsibilities

• Obtaining referrals and pre-authorizations as required for procedures.

• Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.

• Reviewing patient bills for accuracy and completeness and obtaining any missing information.

• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.

• Following up on unpaid claims within the standard billing cycle timeframe.

• Checking each insurance payment for accuracy and compliance with contract discounts. Calling insurance companies regarding any discrepancy in payments if necessary.

• Identifying and billing secondary or tertiary insurances.

• Reviewing accounts for insurance of patient follow-up.

• Researching and appealing denied claims.

• Answering all patient or insurance telephone inquiries pertaining to assigned accounts.

• Setting up patient payment plans and work collection accounts.

• Updating billing software with rate changes.

• Updating cash spreadsheets and running collection reports. Knowledge, Skills, and Abilities

• Proficiency in the following areas is preferred:

• Knowledge of insurance guidelines, including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.

• Competent use of computer systems, software, and ten key calculators.

• Familiarity with CPT and ICD-10 Coding.

• Effective communication abilities for phone contacts with insurance payers to resolve issues.

• Customer service for interacting with patients about medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.

• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.

• Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections.

• A calm manner and patience worked with patients or insurers during this process.

• Knowledge of accounting and bookkeeping procedures.

• Knowledge of medical terminology likely to be encountered in medical claims.

• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

• Ability to multitask

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹18000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., ARIKONSAFE SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 30 Telecaller at ARIKONSAFE SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Night Shift.