Telecaller

📌 Job Title: Tele-Caller – Collection Executive

🏢 Job Summary:

We are seeking a motivated and target-driven Tele-Caller to join our Collection team. The candidate will be responsible for contacting customers to recover outstanding payments, negotiating repayment options, and maintaining accurate call records while ensuring a positive customer experience.

🎯 Key Responsibilities:

• Make outbound calls to customers regarding overdue payments

• Follow up regularly to ensure timely collection of dues

• Negotiate payment terms within company guidelines

• Explain outstanding balances, penalties, and due dates clearly

• Update customer payment status in CRM/software

• Maintain daily call logs and collection reports

• Meet assigned monthly collection targets

• Escalate complex cases or disputes to the supervisor

🛠 Required Skills:

• Good communication and convincing skills

• Strong negotiation ability

• Ability to handle pressure and meet targets

• Basic computer knowledge (MS Office/ MS Excel)

• Good listening and problem-solving skills

• Professional and polite attitude

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.