Telecaller

Job Summary

A Customer Service Representative (CSR) is responsible for interacting with customers to handle inquiries, complaints, orders, and service requests. The role focuses on providing excellent customer support, resolving issues efficiently, and maintaining a positive relationship between the company and its customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer complaints in a professional and timely manner.

• Process orders, forms, applications, and requests.

• Maintain customer records by updating account information.

• Follow up with customers to ensure satisfaction and issue resolution.

• Escalate complex issues to supervisors or relevant departments when necessary.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Meet performance targets such as response time, resolution rate, and customer satisfaction.

Required Skills

• Good communication and interpersonal skills

• Strong problem-solving abilities

• Active listening skills

• Patience and empathy when dealing with customers

• Basic computer and data entry skills

• Ability to work in a fast-paced environment

• Time management and multitasking skills

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous experience in customer service, call centers, or client support is an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.