Telecaller

Job Title: Telecaller – Debt Recovery (Kannada, Tamil and Telugu)

Location: A.S.Rao Nagar ECIL
Department: Collections / Recovery
Employment Type: Full-time

Job Summary:

We are seeking a proactive and persuasive Telecaller who can communicate fluently in Kannada, Tamil and Telugu to join our debt recovery team. The role involves contacting customers with overdue payments, explaining outstanding balances, and ensuring timely collection while maintaining professionalism and empathy.

Key Responsibilities:

• Make outbound calls to customers in Kannada, Tamil and Telugu regarding overdue payments.

• Remind and convince customers to clear their pending dues in a polite and professional manner.

• Maintain daily call records and update recovery status in the system.

• Negotiate payment arrangements or settlements as per company policy.

• Coordinate with the field collection team when required.

• Escalate complex or non-responsive cases to the team leader or manager.

• Meet daily and monthly recovery targets.

• Ensure compliance with company policies and maintain confidentiality of customer data.

Requirements:

• Languages: Fluency in Kannada, Tamil and Telugu.

• Education: Minimum 10+2 or any graduate degree.

• Experience: 0–2 years in collections / recovery / telecalling (freshers can apply).

• Good communication, negotiation, and convincing skills.

• Basic computer knowledge for data entry and reporting.

• Ability to handle pressure and meet collection targets.

• Positive attitude, discipline, and teamwork mindset.

Benefits:

• Fixed salary with attractive incentives based on performance.

• Training and support from experienced professionals.

• Opportunity to grow within the organization.

• Supportive and target-driven work culture.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.