A telecaller is responsible for communicating with customers over phone calls to provide information about products or services, handle inquiries, generate leads, and maintain customer relationships. They should have good communication skills, patience, and basic computer knowledge.
Key Responsibilities:
Make outbound and receive inbound calls
Explain products/services to customers
Handle customer queries and complaints
Maintain call records and follow-ups
Achieve sales or support targets
Skills Required:
Good communication skills
Basic computer knowledge
Customer handling ability
Confidence and patience