Telecaller

Job Title: Heartbeat Angel – Medical Emergency Response Coordinator

Department: Emergency Response Operations
Reporting to: Team Lead – Emergency Coordination

The company is a tech-enabled platform committed to building medical emergency readiness and response for individuals and organizations. We empower people, families and workplaces to be prepared for the unexpected. At the frontline of this mission are our Heartbeat Angels – trained professionals who coordinate and manage medical emergency responses with empathy and urgency.

Role Overview

As a Heartbeat Angel, you will serve as a first responder and emergency coordinator, managing incoming medical alerts and ensuring timely action – from ambulance dispatch to hospital coordination. You’ll be the calm voice during chaos and the bridge between distress and medical help.

Key Responsibilities

· Respond to real-time medical alerts triggered by the users.

· Assess the situation over the phone using the company’s proprietary Emergency Management Platform– identify the patient, their condition, contact person, and incident location.

· Coordinate with ambulance partners, remote doctors, hospitals, TPAs, and insurers to ensure fastest medical attention.

· Maintain accurate records of each case and update the Emergency Management portal.

· Remain calm, empathetic, and solution-focused under pressure.

· Participate in training, drills, and performance reviews to stay emergency-ready.

Eligibility Criteria

· Graduate in any discipline.

· Excellent verbal communication in English or Hindi; fluency in a regional Indian language is a plus.

· Ability to stay composed and think clearly under stress.

· Strong sense of empathy and active listening skills.

· Comfortable working in shifts, including weekends or nights (rotational, if applicable).

· Women returning to work after a career break are encouraged to apply.

Training & Support

· Certified training in First Response, Basic Life Support (BLS), and emergency protocols.

· Familiarization with company tools: mobile app, emergency dashboard, QR-based alert system.

· Regular refresher sessions and mock drills.

· Opportunity to grow into supervisory or training roles based on performance.

What training/support is provided?

· Certified training in First Response, Basic First Aid, and Emergency Handling Protocols.

· Orientation on company’s unique emergency alert ecosystem—including the mobile app, personalized QR stickers, and emergency hotline.

· Ongoing refresher sessions, simulation drills, and peer learning opportunities.

· Based on experience and working model (onsite, remote, or hybrid),

· Additional performance-linked incentives or night shift allowances may apply (based on role structure).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., 3 Point Human Capital Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 4 Telecaller at 3 Point Human Capital Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Rotational Shift.