Telecaller Inbound

Telecaller & Admin Executive

Job Description:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Key Responsibilities:

• Handle incoming and outgoing client calls professionally.

• Receive, record, confirm, and process customer orders accurately.

• Maintain updated order, customer, payment, and delivery records.

• Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.

• Track order status from order received to production to dispatch till delivery.

• Proactively inform clients about order status, delays, and delivery timelines.

• Track overdue orders and deliveries and escalate delays.

• Coordinate dispatch schedules and communicate dispatch details to clients.

• Receive, record, route, and follow up on customer complaints until resolution.

• Handle payment-status follow-ups and coordinate with Accounts.

• Route calls and queries to the appropriate department/person.

• Maintain daily operational trackers and prepare basic status reports.

• Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills

• Good communication and customer-handling skills

• Strong follow-up and coordination ability

• Organized and detail-oriented

• Basic Excel / Google Sheets knowledge

• Ability to prioritize and handle multiple tasks

• Professional phone and WhatsApp communication

Key KPIs

• Order entry accuracy

• Order response/processing time

• On-time dispatch & delivery tracking

• Customer complaint resolution time

• Follow-up completion rate

• Accuracy and timeliness of records

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.