Telecaller - Collection Process

Job Category: Customer Support / Collections

Location: Bangalore (Work from Office)

Job Type: Full-Time

No. of Openings: 50 Positions

• Kannada Speakers: 30

• Telugu Speakers: 10

• Tamil Speakers: 10

Job Description:

We are urgently hiring Telecallers for the Collections Process of a leading NBFC – IDFC. The role involves following up with customers for overdue payments, explaining repayment options, and updating collection records.

Key Responsibilities:

• Make outbound calls to customers in the assigned regional language.

• Follow up on pending EMIs or loan repayments.

• Educate customers about payment deadlines and late fee implications.

• Record customer feedback and update CRM systems.

• Meet daily/weekly collection targets.

• Coordinate with the internal recovery team as required.

Skills Required:

• Proficiency in any one regional language: Kannada / Telugu / Tamil.

• Basic to manageable English communication.

• Good listening and persuasion skills.

• Experience in telecalling, collections, or customer support preferred.

• Freshers with strong communication skills are welcome.

Minimum Qualification:

• 2nd PUC / 12th Pass or higher

Work Environment:

• Location: Bangalore (On-site)

• Shift: Day Shift (Monday to Saturday)

• Training: On-the-job training provided

Salary & Benefits:

• Competitive salary as per market standards

• Incentives on successful collections

• Opportunity for long-term career growth

• Weekly and monthly performance rewards

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Telecaller - Collection Process job

1. What is the eligibility criteria to apply for this Telecaller - Collection Process job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller - Collection Process job?
   Ans: This Telecaller - Collection Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller - Collection Process job?
   Ans: No, there is no fee applicable for applying this Telecaller - Collection Process job and during the employment with the company, i.e., VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller - Collection Process role?
   Ans: There is an immediate opening of 30 Telecaller - Collection Process at VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller - Collection Process job?
   Ans: This Telecaller - Collection Process job has Day Shift.