Telecaller- Banking Collections

Telecaller – Banking Collections

Company Name

VGM Consultants Limited

Job Location

Sector 63, Noida, Uttar Pradesh – 201301

Job Type

• Full-Time

• Work from Office

• On-Site

Hiring Type

Immediate Hiring

Total Openings

50 Openings

Industry

Banking

Department

Collections

Process Type

DRA / Non-DRA

Salary

₹12,000 – ₹20,000 per month + Performance-Based Incentives

Experience Required

0 – 5 Years

Minimum Qualification

12th Pass (Intermediate) / Graduate

Age Limit

18 – 30 Years

Shift Details

• Day Shift

• Fixed Office-Based Process

Languages Required

• Hindi

• Basic English

Job Overview

VGM Consultants Limited is hiring Telecallers for its Banking Collections Process in Noida. We are looking for enthusiastic and result-oriented candidates who can communicate effectively with customers, handle collection follow-ups, and achieve assigned targets.

Both freshers and experienced candidates are welcome to apply. Candidates with prior experience in telecalling, collections, customer service, banking, NBFC, or sales processes will be given preference.

This is an excellent opportunity for individuals looking to build a career in the Banking and BPO industry with immediate joining and growth opportunities.

Available Open Positions

Non-DRA Process

• 20 Openings

• Freshers & Experienced Candidates

• Salary: ₹12,000 – ₹15,000 per month

Non-DRA Process (Customer Service Experience Required)

• 30 Openings

• Candidates with Customer Service Experience

• Salary: ₹15,000 – ₹18,000 per month

DRA Process

• 40 Openings

• Freshers & Experienced Candidates

• Salary: ₹16,000 – ₹20,000 per month

Key Responsibilities

• Make outbound calls to customers regarding overdue payments, EMI reminders, and collection follow-ups.

• Communicate professionally with customers and explain payment obligations.

• Resolve customer queries and provide appropriate assistance related to collections.

• Maintain accurate records of customer interactions and payment commitments.

• Update customer information and call status in the CRM system.

• Follow up regularly with customers to ensure timely repayments.

• Achieve daily, weekly, and monthly collection targets.

• Build positive customer relationships while maintaining collection standards.

• Escalate unresolved cases to the relevant department when necessary.

• Ensure adherence to company policies, banking regulations, and collection guidelines.

• Maintain professionalism and customer satisfaction during every interaction.

Required Skills

• Excellent verbal communication skills in Hindi

• Basic communication skills in English

• Strong convincing and negotiation abilities

• Good listening and interpersonal skills

• Basic computer knowledge and typing skills

• Ability to work under pressure and meet targets

• Customer-focused approach

• Positive attitude and willingness to learn

Preferred Skills

• Experience in Telecalling, Collections, Customer Service, or Sales

• Knowledge of Banking or NBFC Collection Processes

• Familiarity with DRA and Non-DRA collection procedures

• Experience using CRM software, dialer systems, or customer management tools

• Ability to handle difficult customer conversations professionally

• Strong problem-solving and follow-up skills

Eligibility Criteria

• Intermediate (10+2) Pass or Graduate

• Freshers can apply

• Experienced candidates preferred for higher salary brackets

• Good communication and customer handling skills

• Immediate joiners preferred

Benefits

• Fixed Monthly Salary

• Attractive Performance-Based Incentives

• Immediate Joining Opportunity

• Career Growth in Banking & Collections Industry

• Professional and Supportive Work Environment

• Training and Development Support

• Stable Full-Time Employment

Why Join Us?

• Multiple openings with quick selection process

• Opportunity for freshers to start their career

• Competitive salary package

• Incentive earning potential

• Exposure to Banking and Financial Services sector

• Long-term career growth opportunities

Company Address

VGM Consultants Limited

Infinity Spacezone, Building No. H-198, Suite No. B01 A
Lower Ground Floor, H Block
Sector 63, Noida, Uttar Pradesh – 201301

Short Job Summary

VGM Consultants Limited is hiring Telecallers for Banking Collections in Noida. Freshers and experienced candidates can apply. Salary ranges from ₹12,000 to ₹20,000 per month plus incentives. Candidates should have good communication skills in Hindi, basic English knowledge, and the ability to handle outbound calling and collection processes. Immediate joining available with multiple openings.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.