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Customer Support Tele Counsellor

salary 5,000 - 15,000 /month*
company-logo
job companyNgip India Private Limited
job location Krishna Nagar, Lucknow
incentive₹5,000 incentives included
job experience0 - 6 months Experience in Customer Support / TeleCaller
5 Openings
Incentives included
part_time Part Time

Skills Required

Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: Education
qualification
All Education levels
gender
All genders
jobShift
6 days working | Flexible Shift
star
Job Benefits: Meal, PF, Medical Benefits

Job Description

We are looking for a Tele Counsellor to join our team at Ngip India Private Limited. The role offers ₹5,000 - ₹15,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Part Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Tele Counsellor job

  1. Can freshers or experienced candidates apply for this Customer Support Tele Counsellor role?
    Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Tele Counsellor role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹5,000-₹15,000 per month in this Customer Support Tele Counsellor position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Tele Counsellor job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Krishna Nagar, Lucknow.
  5. How many vacancies are there for this Customer Support Tele Counsellor job?
    Ans : There are 5 vacancies for this Customer Support Tele Counsellor role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Tele Counsellor job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Tele Counsellor, you will work on skills like Domestic Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Tele Counsellor position is Krishna Nagar, Lucknow.
  9. Who is the right fit for this Customer Support Tele Counsellor job?
    Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-1 years of experience is the right fit for this Customer Support Tele Counsellor job.
  10. What makes this Customer Support Tele Counsellor job a good opportunity?
    Ans : This Customer Support Tele Counsellor job is a good opportunity as it offers a salary between ₹5,000-₹15,000 per month. This is a Part Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Meal, PF, Medical Benefits

Skills Required

Domestic Calling, Query Resolution

Shift

Flexible

Contract Job

No

Salary

₹ 5000 - ₹ 15000

Contact Person

Kashish

Interview Address

Krishna Nagar, Krishna Nagar, Lucknow
Posted 10+ days ago
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