Tele Counsellor

Expert Education is seeking a dedicated and empathetic Student Counsellor to join our growing team in Gomti Nagar, Lucknow. The ideal candidate will play a crucial role in guiding students toward the right academic and career paths, and ensuring a positive and supportive environment for their educational journey.

🔹 Responsibilities:

•            Make outbound calls to prospective leads and follow up on inquiries.

•            Counsel and guide clients/students/customers about the organisation's offerings (courses/services/products).

•            Address queries and provide detailed information clearly and accurately.

•            Maintain a record of daily calls, follow-ups, and conversion status.

•            Achieve assigned targets (enrolments, appointments, sales, etc.).

•            Handle calls in a professional manner and ensure a high standard of customer service.

•            Escalate complex queries/issues to the concerned department when required.

•            Keep updated knowledge about the organisation's offerings.

•            Participate in team meetings and contribute to process improvements.

🔹 Requirements:

•            Bachelor's degree (related fields preferred).

•            Prior experience in tele-counselling / tele-sales / customer service preferred.

•            Excellent communication and interpersonal skills.

•            Ability to handle objections and persuade effectively.

•            Female candidate preferred

🔹 What We Offer:

•            Competitive salary based on experience.

•            Supportive and professional work environment.

•            Opportunities for growth and skill development.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Tele Counsellor job

1. What is the eligibility criteria to apply for this Tele Counsellor job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹60000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Tele Counsellor job?
   Ans: This Tele Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tele Counsellor job?
   Ans: No, there is no fee applicable for applying this Tele Counsellor job and during the employment with the company, i.e., Expert Education.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tele Counsellor role?
   Ans: There is an immediate opening of 5 Tele Counsellor at Expert Education
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tele Counsellor job?
   Ans: This Tele Counsellor job has Day Shift.