Tele calling

We are looking for a Tele calling to join our team Universe Consultancy. The role offers In Salary and involves managing customer calls, delivering outstanding customer service related to Share Market And Mutual fund Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduateand Experience Range. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Monday to Saturday week during the Day Shift shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.