Key Responsibilities:
Call customers to remind and follow up on pending payments
Explain outstanding dues, penalties, and repayment options
Negotiate payment plans and deadlines with customers
Maintain accurate records of calls and payment status
Handle customer queries related to billing and payments
Ensure compliance with company policies and legal guidelines
Achieve daily/weekly/monthly recovery targets
Escalate difficult cases to senior management when required
Required Skills:
Good communication skills (Hindi, English, and/or regional language)
Strong convincing and negotiation ability
Basic computer knowledge (MS Excel, CRM tools)
Patience and ability to handle difficult conversations
Target-oriented and result-driven mindset