Customer Support Tele calling

Job Summary

We are looking for a Telecaller to manage regular communication with retailers and customers regarding pending payments. The person will be responsible for calling customers before product delivery, confirming collections, and keeping daily records of outstanding dues.

Key Responsibilities

• Call retailers/customers regularly regarding their pending payments.

• Follow up for payment before the delivery of products.

• Confirm payment commitments and expected payment dates.

• Confirm collections received and update the records accordingly.

• Track customer-wise outstanding dues on a daily basis.

• Maintain proper records of calls, payment commitments, collections and pending amounts.

• Coordinate with the sales and delivery team regarding payment status before dispatch.

• Identify overdue payments and follow up regularly until collection.

• Reconcile customer payment information with the accounts/ERP records.

• Inform the concerned person about delayed payments, disputes or mismatches.

• Maintain good and professional relationships with retailers while following up for payments.

Requirements

• Good communication skills in Odia and Hindi; basic English is preferred.

• Comfortable speaking with retailers/customers over the phone.

• Basic knowledge of Excel and computer operations.

• Good follow-up and negotiation skills.

• Ability to maintain accurate records and work with numbers.

• Previous experience in telecalling, collections, accounts or distribution will be an advantage.

What We Are Looking For

Someone who is disciplined, persistent, organised and comfortable with regular follow-ups. The role requires daily tracking of multiple customers and ensuring that payment commitments are properly followed up.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.