Customer Support Tele calling

Job Descriptions (JD) – All Designations

1. Business Development Associate (BDA)

Department: Sales & Marketing
Qualification: 12th Pass / Graduate
Experience: Fresher / Experienced

Job Responsibilities:

• Generate leads and contact potential customers.

• Explain company products and services.

• Achieve sales targets and maintain follow-ups.

• Update daily sales and work reports.

Skills: Communication, sales, convincing skills, basic computer knowledge.

2. Senior Business Development Associate (Senior BDA)

Department: Sales & Marketing
Qualification: Graduate Preferred
Experience: Sales experience preferred

Job Responsibilities:

• Manage leads and achieve sales targets.

• Handle customer queries and conversions.

• Guide junior BDAs and support team performance.

• Maintain sales reports and customer records.

Skills: Sales, negotiation, leadership, communication.

3. Service Associate

Department: Customer Service / Operations
Qualification: 12th Pass / Graduate
Experience: Fresher / Experienced

Job Responsibilities:

• Handle customer inquiries and service requests.

• Perform data entry and basic computer operations.

• Maintain customer records and documentation.

• Coordinate with departments and prepare reports.

Skills: Basic computer, MS Excel, customer handling, communication.

4. Trainer

Department: Training & Development
Qualification: Graduate Preferred
Experience: Training experience preferred

Job Responsibilities:

• Conduct employee induction and training sessions.

• Provide product, process, and communication training.

• Evaluate trainee performance and provide feedback.

• Prepare training reports and presentations.

Skills: Presentation, communication, leadership, MS Office.

5. Team Leader (TL)

Department: Sales / Operations
Qualification: Graduate Preferred
Experience: Team handling experience preferred

Job Responsibilities:

• Manage team members and assign daily tasks.

• Monitor performance and achieve team targets.

• Guide, motivate, and support employees.

• Prepare team performance and daily work reports.

Skills: Leadership, team management, communication, problem-solving.

6. Cook

Department: Administration
Qualification: Basic Education
Experience: Cooking experience preferred

Job Responsibilities:

• Prepare meals, tea, coffee, and snacks.

• Maintain kitchen cleanliness and hygiene.

• Manage grocery stock and kitchen supplies.

• Ensure timely food preparation.

Skills: Cooking, cleanliness, time management.

7. Office Boy / Office Assistant

Department: Administration
Qualification: 8th / 10th / 12th Pass
Experience: Fresher / Experienced

Job Responsibilities:

• Maintain office cleanliness and arrangements.

• Serve tea, coffee, and water to staff and visitors.

• Handle printing, photocopying, and office files.

• Support daily office and administrative activities.

Skills: Punctuality, basic communication, teamwork.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.