Customer Support Tele calling

Job Description: Telecaller

Location: Visakhapatnam, Andhra Pradesh
Position: Telecaller / Telecalling Executive
Experience: 2+ years preferred
Employment Type: Full-time

About the Role

We are looking for an experienced and confident Telecaller to join our team in Visakhapatnam. The ideal candidate should have excellent communication skills, a positive attitude, and proven experience in handling customer calls, generating leads, and converting prospects into customers.

Key Responsibilities

• Make outbound calls to prospective and existing customers.

• Handle incoming customer calls and respond to queries professionally.

• Explain company products/services clearly and confidently.

• Generate leads and follow up with potential customers.

• Maintain regular follow-ups with customers and prospects.

• Convert leads into successful appointments, enquiries, or sales.

• Maintain accurate records of calls, customer information, and follow-ups.

• Meet daily, weekly, and monthly calling and performance targets.

• Build strong relationships with customers through effective communication.

• Escalate customer issues to the appropriate department when required.

Required Qualifications & Experience

• Minimum 2 years of experience in telecalling, telesales, customer support, or a similar role.

• Excellent verbal communication and convincing skills.

• Good command of English and Telugu; Hindi will be an added advantage.

• Ability to handle customer objections and follow up effectively.

• Target-oriented and self-motivated.

• Basic computer knowledge and familiarity with MS Office/CRM software.

• Candidates with local market/customer-handling experience in Visakhapatnam will be preferred.

Key Skills

• Telecalling & telesales

• Lead generation

• Customer relationship management

• Follow-up and conversion

• Negotiation and persuasion

• Good listening skills

• Professional communication

• Basic computer/CRM knowledge

What We Offer

• Competitive salary based on experience and performance.

• Attractive incentives for achieving targets.

• Training and professional development.

• Growth opportunities within the organization.

• Positive and supportive work environment.

How to Apply

Interested candidates can submit their updated CV/resume mentioning their relevant experience, current location, notice period, and expected salary.

Job Location: Visakhapatnam, Andhra Pradesh

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.