Tele calling

1. Customer Interaction & Support

• Serve as the primary point of contact for customers.

• Handle incoming calls, emails, chats, and walk-ins professionally.

• Respond to customer inquiries promptly and provide accurate information.

• Resolve customer complaints and issues with a customer-first mindset.

2. Relationship Management

• Build and maintain strong, long-term relationships with customers.

• Understand customer needs and ensure high satisfaction levels.

• Follow up with clients to ensure their issues are resolved.

• Maintain client loyalty through proactive engagement and communication.

3. Service Delivery Coordination

• Coordinate with internal teams (sales, operations, technical, accounts) to ensure timely service delivery.

• Track customer service requests and ensure closure within deadlines.

• Escalate customer issues to higher management when required.

4. Record Keeping & Reporting

• Maintain updated customer records in CRM systems.

• Prepare daily, weekly, and monthly reports on customer feedback and issues.

• Track service performance and identify improvement areas.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.