Technical Support Executive

27,000 - 30,000 /month*

Teleperformance

Mansarovar, Jaipur

₹1,000 incentives included

1 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are hiring Technical Support Executives for an international email-based technical support process. The role requires candidates to assist customers with technical issues primarily through written communication.

Candidates should have strong written English, good troubleshooting ability, and the ability to explain technical solutions in a simple and professional manner.

Key Responsibilities

Handle customer technical queries through email.
Understand technical issues based on the information provided by customers.
Diagnose basic technical problems and provide appropriate troubleshooting steps.
Communicate solutions clearly through written responses.
Follow standard troubleshooting procedures and knowledge-base documentation.
Escalate complex technical issues to the relevant technical team.
Maintain accurate case notes and customer information.
Ensure responses are grammatically correct, professional, and easy to understand.
Meet defined email response, quality, productivity, and resolution targets.
Maintain customer satisfaction while handling technical concerns.

Eligibility

Graduation is mandatory.
Minimum 1 year of BPO/customer support experience required.
Candidates with international customer service or technical support experience will be preferred.
Strong written and verbal English communication required.
Communication requirement: B1H/B2.
Candidates should have good typing speed and written communication.
Strong analytical and problem-solving skills are preferred.

Compensation

Experienced Candidates: ₹29,500 In-Hand/month

Additional Benefits

Relocation support available
10 days hotel accommodation
Travel ticket support
₹10,000 joining bonus, payable with the 3rd-month salary subject to applicable conditions.

Work Details

Location: Jaipur
Work Mode: Work From Office
Process Type: Email
LOB: International
Shift: Rotational
Cab: Both-side cab facility
Meal: Not provided

Selection Process

HR Screening → Operations Round → Written Assessment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Technical Support Executive job

What skills and experience do you need for this Technical Support Executive job?
Ans : To apply for this Technical Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Technical Support Executive job ranges between ₹27,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Technical Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mansarovar, Jaipur.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Technical Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Technical Support Executive job?
Ans : As a Technical Support Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Technical Support Executive job is located in Mansarovar, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this Technical Support Executive job.
Why should you apply for this Technical Support Executive job?
Ans : This Technical Support Executive job offers a salary between ₹27,000-₹30,000 per month. This is a Full Time opportunity and has 25 openings available.