Technical Support Executive

10,000 - 20,000 /month*

Epay Digital India Private Limited

Pimple Saudagar, Pune

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Internet Connection, Laptop/Desktop

Job Description

Job Title: Technical Support Executive

Job Summary:
We are seeking a customer-focused and proactive Technical Support Executive to provide technical assistance to customers, franchise partners, and internal teams. The role involves troubleshooting software and application issues, resolving customer queries, managing support tickets, and ensuring timely issue resolution while delivering excellent customer service.

Key Responsibilities:

Provide technical support via phone, email, WhatsApp, chat, and remote tools.
Troubleshoot software, application, website, and basic network issues.
Create, track, and resolve support tickets within SLA.
Assist users with installation, login, configuration, and onboarding.
Coordinate with development and other teams.
Maintain technical documentation, FAQs, and knowledge base.
Train customers on new features and software usage.
Ensure high customer satisfaction through prompt and professional support.

Required Skills:

Strong communication and customer service skills.
Problem-solving ability.
Knowledge of Windows, Microsoft Office, Android, and basic software troubleshooting.
Good documentation and time management skills.
Customer-friendly attitude and teamwork.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Technical Support Executive job

Can freshers or experienced candidates apply for this Technical Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Technical Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹20,000 per month in this Technical Support Executive position.
What shift and timings does this job follow?
Ans : This Technical Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pimple Saudagar, Pune.
How many vacancies are there for this Technical Support Executive job?
Ans : There are 5 vacancies for this Technical Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-1 years of experience are eligible to apply for this Technical Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Technical Support Executive position is Pimple Saudagar, Pune.
What makes this Technical Support Executive job a good opportunity?
Ans : This Technical Support Executive job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 5 openings.