Technical Support Executive

Technical Support Executive Job Description: Job Description Core Responsibilities Monitor application health and data pipelines, analyze anomalies, and resolve issues in real time to meet service-level expectations. Own incident triage end to end: reproduce issues, collect evidence (logs/data), identify root cause, and document findings with clear, actionable detail. Required Technical Skills and Qualifications SQL proficiency (writing queries to investigate data issues, validate outputs, and support troubleshooting). Hands-on experience with Microsoft SQL Server and related tooling (e.g., SSMS), including reviewing query performance at a basic level. Working knowledge of web applications and troubleshooting fundamentals (HTTP basics, browser developer tools, network traces, and environment awareness). Experience interpreting logs and telemetry to isolate failure points and confirm resolution. Proficiency with ticketing/issue-tracking tools (e.g., Jira, ServiceNow) and maintaining high-quality case documentation. Qualifications: 2–3 years of experience in technical support/application support or a comparable customer-facing role. Qualifications (preferred): familiarity with compliance, risk management, or due diligence domains. Qualifications: strong written and verbal communication skills, with the ability to explain technical topics to non-technical stakeholders Serve as the primary point of contact for customers, providing timely updates, managing expectations, and ensuring a high-quality support experience via email and chat. Collaborate with Product and Engineering to translate customer-reported problems into well-defined defects/requirements and drive them through investigation, prioritization, and resolution. Create and maintain support documentation (runbooks, checklists, known issues, configurations) to improve consistency and reduce time to resolution. Perform routine operational checks using defined checklists to ensure critical workflows and client commitments are actively monitored. Escalate complex or high-impact incidents with complete context (impact assessment, evidence, reproduction steps) and track issues through closure. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond. Experience Level Executive Level