Technical Support Engineer

Job Title: Technical Support Engineer – Tech TS Process

📍 Location: Teleperformance, Jaipur

🕒 Employment Type: Full-Time

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About Teleperformance

Teleperformance is a global leader in customer experience management, delivering world-class services to some of the world’s most recognized brands. We are expanding our Technical Support (Tech TS) process in Jaipur and are looking for dynamic professionals who are ready to join immediately.

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Key Responsibilities

Handle inbound and outbound customer interactions via calls and chat

Identify and troubleshoot technical issues with accuracy and efficiency

Understand customer requirements and provide appropriate technical and sales solutions

Drive revenue through consultative selling, upselling, and cross-selling

Achieve individual and team KPIs including CSAT, Sales, Productivity, and Quality

Ensure high levels of professionalism, empathy, and customer satisfaction

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Eligibility Criteria

Minimum 1 year of experience (International BPO experience preferred)

Excellent English communication skills (verbal and written)

Willingness to work in 24×7 rotational shifts and rotational week-offs

Graduation is mandatory (Computer/IT background preferred)

Immediate joiners preferred

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Compensation

1 Year Experience: Up to ₹42,000 CTC

2 Years Experience: Up to ₹44,000 CTC

(Salary depends on interview performance and experience)

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Why Join Us?

Opportunity to work with a global brand

Fast-paced learning environment

Car

eer growth and skill enhancement

Competitive compensation package

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Technical Support Engineer job

1. What is the eligibility criteria to apply for this Technical Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Technical Support Engineer job?
   Ans: This Technical Support Engineer job will have 5 working days.
4. Are there any charges applicable while applying or joining this Technical Support Engineer job?
   Ans: No, there is no fee applicable for applying this Technical Support Engineer job and during the employment with the company, i.e., Digitxpert Solutions Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Support Engineer role?
   Ans: There is an immediate opening of 50 Technical Support Engineer at Digitxpert Solutions Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Technical Support Engineer job?
   Ans: This Technical Support Engineer job has Flexible Shift.