Technical Assistant

Job Description:

We are looking for a highly motivated and customer-focused Technical Support Executive (Voice Process) to join our dynamic team. The ideal candidate should possess strong communication skills, basic technical knowledge, and a passion for helping customers resolve their issues efficiently.

Key Responsibilities:

•Handle inbound voice calls for technical support queries .

•Troubleshoot software, hardware, or network-related issues for domestic customers.

•Provide step-by-step guidance to resolve issues and ensure customer satisfaction.

•Escalate unresolved problems to higher-level support or relevant departments.

•Maintain accurate records of customer interactions in the CRM.

•Follow up with customers to ensure the issue has been resolved

•Meet performance benchmarks including customer satisfaction, resolution time, and call handling metrics.

Preferred Skills:

•Knowledge of CRM tools.

•Familiarity with remote support tools.

•Strong customer-handling and problem-solving abilities.

Qualifications:

•Graduate/ 12th in any discipline (technical background preferred).

Skills:

•Excellent verbal communication skills in English.

•Basic knowledge of operating systems, networking, and troubleshooting.

•Ability to work in a team and under pressure in a fast-paced environment.

•Prior experience/ Fresher in a voice-based BPO/technical support role is a plus.

Benefits:

•A supportive and inclusive work culture.

•Professional development and training opportunities.

•Growth and promotion based on performance.

•Attractive incentives and performance bonuses.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Technical Assistant job

1. What is the eligibility criteria to apply for this Technical Assistant job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Technical Assistant job?
   Ans: This Technical Assistant job will have 6 working days.
4. Are there any charges applicable while applying or joining this Technical Assistant job?
   Ans: No, there is no fee applicable for applying this Technical Assistant job and during the employment with the company, i.e., NAMA OUTSOURCING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Technical Assistant role?
   Ans: There is an immediate opening of 20 Technical Assistant at NAMA OUTSOURCING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Technical Assistant job?
   Ans: This Technical Assistant job has Day Shift.