Technical Assistant

15,000 - 25,000 /month

Concentrix

Hi-Tech City, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Languages: Hindi, Telugu

Graduate and above

All genders

5 days working | Rotational Shift

Job Description

Company: Concentirx

process: Hp- Voice process (Technical support)

CTC:2.8LPA (Fresher)

CTC: 3.8LPA (Experience)

Qualification:Any graduate/10+2

5 Working days

2 week offs

1 Way cab-25km (other way travel allowance)

Hindi and English

Rotationl shifts/Rotationalweek offs

working location: Hi-tech -city

Rounds of interview

1. HR

2. Svar

3. voice versant

4. Technical round

5. ops (manager round)

Roles and Responsibilities

✅ 1. Technical Issue Resolution

Diagnose and resolve hardware, software, networking, and peripheral issues.

Provide support for HP devices such as laptops, desktops, printers, and enterprise products.

Utilize diagnostic tools and resources to analyze problems effectively.

✅ 2. Customer Support

Offer remote or onsite assistance to customers or internal users.

Respond to service requests via phone, chat, email, or ticketing systems (e.g., ServiceNow, Remedy).

Maintain a high level of customer satisfaction through clear communication and timely updates.

✅ 3. Documentation and Reporting

Record all troubleshooting steps and solutions in internal systems.

Create and update technical documentation or knowledge base articles for recurring issues.

Report critical or widespread technical problems to engineering or product development teams.

✅ 4. Escalation Handling

Escalate unresolved issues to higher support levels (Tier 2/3 or Engineering).

Collaborate with cross-functional teams for issue resolution.

✅ 5. Product Knowledge

Stay updated on new HP products, services, firmware, and drivers.

Understand warranty policies and service level agreements (SLAs).

✅ 6. Maintenance and Updates

Guide users on software updates, driver installations, and system upgrades.

Support system configuration, reinstallation, or recovery as needed.

✅ 7. Process Adherence and Quality Control

Follow internal processes, compliance rules, and security guidelines.

Maintain response and resolution times within SLA targets.

✅ 8. Training and Collaboration

Assist in onboarding and mentoring junior support staff.

Participate in training sessions and knowledge-sharing meetings.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Technical Assistant job

Can freshers or experienced candidates apply for this Technical Assistant role?
Ans : Candidates who have a Graduate and above qualification with 0-2 years of experience can apply for this Technical Assistant role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Technical Assistant position.
What shift and timings does this job follow?
Ans : This Technical Assistant job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many vacancies are there for this Technical Assistant job?
Ans : There are 25 vacancies for this Technical Assistant role.
Is this job open for all genders?
Ans : Yes, this Technical Assistant job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Technical Assistant position is Hi-Tech City, Hyderabad.
What makes this Technical Assistant job a good opportunity?
Ans : This Technical Assistant job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 25 openings.