Team Leader - Customer Service (Inbound Contact Centre)

Not Disclosed

Kotak Mahindra Bank Limited

Film City, Noida

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team. - Oversee daily operations to ensure high-quality customer service. - Coordinate with team members to meet service targets and KPIs. - Handle escalations and provide guidance to resolve customer issues. - Ensure adherence to company policies and procedures within the contact centre. - Facilitate communication between management and frontline staff. - Monitor team performance and implement improvement strategies. - Support training and development initiatives for team members.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Team Leader - Customer Service (Inbound Contact Centre) job

What qualifications and experience are required for this Team Leader - Customer Service (Inbound Contact Centre) position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Customer Service (Inbound Contact Centre) job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Film City, Noida.
How many vacancies are there for this Team Leader - Customer Service (Inbound Contact Centre) job?
Ans : There is 1 vacancy for this Team Leader - Customer Service (Inbound Contact Centre) role.
Is this job open for all genders?
Ans : Yes, this Team Leader - Customer Service (Inbound Contact Centre) job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Team Leader - Customer Service (Inbound Contact Centre) position is Film City, Noida.
What makes this Team Leader - Customer Service (Inbound Contact Centre) job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.