Sky Service Cards-Team Leader_Sky Channel-Contact Centre Inbound_Karnataka - Responsible for leading the Sky Service Cards team within the inbound contact centre. - Oversee daily operations and ensure service quality and customer satisfaction. - Manage team performance, provide guidance, and support to team members. - Coordinate with other departments to resolve customer issues effectively. - Ensure adherence to company policies and contact centre protocols. - Facilitate communication between management and frontline staff. - Drive team motivation and productivity to meet organizational goals. - Handle escalations and provide solutions to complex customer queries. - Monitor key performance indicators and implement improvement plans. - Support training and development initiatives for team members.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Team Leader - Contact Centre Inbound job
What qualifications and experience are required for this Team Leader - Contact Centre Inbound position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Contact Centre Inbound job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shanthapuram, Hosur.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Leader - Contact Centre Inbound job is open for both male and female candidates.
Where is this job located?
Ans : This Team Leader - Contact Centre Inbound job is located in Shanthapuram, Hosur.
Why should you apply for this Team Leader - Contact Centre Inbound job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Kotak Mahindra Bank Limited
Shanthapuram, Hosur
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
