Team Leader - Contact Centre Inbound

Not Disclosed

Kotak Mahindra Bank Limited

Kothagondapalli, Hosur

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the Sky Service Cards inbound contact centre team. - Responsible for overseeing daily operations and ensuring service quality. - Coordinate with team members to achieve performance targets. - Handle escalations and provide guidance to agents. - Maintain communication with stakeholders for smooth workflow. - Ensure adherence to company policies and customer service standards. - Monitor team productivity and implement improvement strategies. - Facilitate training and development for team members. - Drive customer satisfaction through effective team leadership. - Manage resources and schedules to optimize contact centre efficiency.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Team Leader - Contact Centre Inbound job

What qualifications and experience are required for this Team Leader - Contact Centre Inbound position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Contact Centre Inbound job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kothagondapalli, Hosur.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Leader - Contact Centre Inbound job is open for both male and female candidates.
Where is this job located?
Ans : This Team Leader - Contact Centre Inbound job is located in Kothagondapalli, Hosur.
Why should you apply for this Team Leader - Contact Centre Inbound job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.