Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team to ensure smooth service distribution. - Oversee daily operations and coordinate with Sky Channel for service delivery. - Responsible for team performance, motivation, and meeting service level agreements. - Handle escalations and ensure customer satisfaction through effective communication. - Collaborate with cross-functional teams to improve contact centre processes and efficiency. - Monitor inbound call metrics and implement strategies for continuous improvement. - Ensure adherence to company policies and quality standards within the team.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Team Leader - Contact Centre Inbound job
What are the eligibility criteria for this Team Leader - Contact Centre Inbound job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Team Leader - Contact Centre Inbound job offered by Kotak Mahindra Bank Limited in Kelamangala, Hosur.
What salary is offered for this Team Leader - Contact Centre Inbound job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Contact Centre Inbound job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kelamangala, Hosur.
How many vacancies are there for this Team Leader - Contact Centre Inbound job?
Ans : There is 1 vacancy for this Team Leader - Contact Centre Inbound role.
Is this job open for all genders?
Ans : Yes, this Team Leader - Contact Centre Inbound job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Team Leader - Contact Centre Inbound position is Kelamangala, Hosur.
What makes this Team Leader - Contact Centre Inbound job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Kelamangala, Hosur
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
