Sky Service Distribution - Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team to ensure smooth service distribution. - Oversee daily operations and coordinate with Sky Channel for service delivery. - Responsible for team performance, motivation, and meeting service level agreements. - Handle escalations and ensure customer satisfaction through effective communication. - Collaborate with cross-functional teams to improve contact centre processes and efficiency. - Monitor inbound call metrics and implement strategies for continuous improvement. - Ensure adherence to company policies and quality standards within the team.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Team Leader - Contact Centre Inbound job
Who is eligible to apply for this Team Leader - Contact Centre Inbound job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Team Leader - Contact Centre Inbound job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Leader - Contact Centre Inbound job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Baskardas Nagar, Hosur.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Leader - Contact Centre Inbound job is open for both male and female candidates.
Where is this job located?
Ans : This Team Leader - Contact Centre Inbound job is located in Baskardas Nagar, Hosur.
Why should you apply for this Team Leader - Contact Centre Inbound job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
LoginHire Local Staff
Not Disclosed
Kotak Mahindra Bank Limited
Baskardas Nagar, Hosur
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
