Devops Lead We are looking for a Team Lead – Customer Retention & Reactivation to manage a team of callers and drive repeat transactions from existing customers. The role will own the customer reactivation funnel from calling and requirement identification to follow-up, conversion, and transaction completion. Key Responsibilities Manage and lead a team of callers responsible for customer reactivation. Drive daily, weekly, and monthly calling, conversion, transaction, and revenue targets. Identify and prioritise existing customers with high potential for repeat transactions. Drive customer engagement through structured calling and follow-ups. Monitor the complete funnel from contact → requirement → follow-up → transaction. Track team productivity, connect rates, conversion, repeat transactions, and revenue. Coach the team on customer conversations, objection handling, and closing. Analyse MIS and customer behaviour to improve conversion and team performance. Capture customer feedback and coordinate with Product, Operations, and Business teams to resolve issues.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6 years of experience.
More about this Team Lead - Customer Retention and Reactivation job
What are the eligibility criteria for this Team Lead - Customer Retention and Reactivation job?
Ans : Candidates should have All Education levels with 5-6 years of experience for this Team Lead - Customer Retention and Reactivation job offered by Indiamart in Sector 85 Noida, Noida.
What salary is offered for this Team Lead - Customer Retention and Reactivation job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Lead - Customer Retention and Reactivation job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 85 Noida, Noida.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Lead - Customer Retention and Reactivation job is open for both male and female candidates.
Where is this job located?
Ans : This Team Lead - Customer Retention and Reactivation job is located in Sector 85 Noida, Noida.
Why should you apply for this Team Lead - Customer Retention and Reactivation job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
LoginHire Local Staff
Not Disclosed
Indiamart
Sector 85 Noida, Noida
5 - 6 years Experience in Customer Support / TeleCaller
Full Time
