Coach - HYD - (Jul 2026) 2 “ Team Lead ” means Personnel of Agency, its branch, subsidiary or subcontractor (if any), whose responsibilities shall include the following: 1. Building, coaching, and directing a team of Agents; 2. Identifying training and development goals for Agents and leveraging best practices for Agent development; 3. Ensuring Agents are adhering to the appropriate use of timekeeping; 4. Supporting Escalations as needed and handling Team Lead calls; 5. Reviewing and communicating weekly (at a minimum) performance, quality, and attendance reports at the individual and team level; 6. Using call monitoring, quarterly checklists, and certification checklists as provided in Client’s process and procedure documents; 7. Administering disciplinary actions according to Agency’s human resources policy and Applicable Law; 8. Coordinating reward and recognition programs; 9. Participating in special projects as needed and performing other duties as assigned; and 10. Providing suggestions to Program Lead who will liaise with cross functional teams to ensure goals are achievable. Experience Level Senior Level
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.
More about this Team Lead - Call Center / Customer Support job
What qualifications and experience are required for this Team Lead - Call Center / Customer Support position?
Ans : Candidates should have All Education levels with 5-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Team Lead - Call Center / Customer Support job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Isnapur, Hyderabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Team Lead - Call Center / Customer Support job is open for both male and female candidates.
Where is this job located?
Ans : This Team Lead - Call Center / Customer Support job is located in Isnapur, Hyderabad.
Why should you apply for this Team Lead - Call Center / Customer Support job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Isnapur, Hyderabad
5 - 6+ years Experience in Customer Support / TeleCaller
Full Time
