Tally Support Executive

1. Technical Support & Troubleshooting:

-          Provide timely and accurate technical support to customers via Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat, addressing inquiries and issues related to Tally software.

-          Diagnose and troubleshoot software problems, guiding customers through step-by-step solutions.

-          Assist customers with installations, configurations, upgrades, and usage of Tally products.

2. Customer Assistance & Education:

-          Ability to understand the business processes in Mfg., Trading and Service Industry.

-          Educate customers on product features, functionalities, and best practices to maximize their use of Tally software.

-          Offer training and guidance to customer on how to navigate and utilize the software effectively for their business needs, so customer can handle small issues themselves.

-          Create the Videos, Education material for customer self-help.

3. Issue Escalation & Resolution:

-          Escalate complex or unresolved issues to higher-level support (L2) or the Support Head, as needed, while ensuring timely follow-up and resolution.

-          Collaborate with the technical team to develop solutions for recurring issues and contribute to the improvement of support processes.

4. Documentation & Reporting:

-          Maintain detailed records of customer interactions, issues, and resolutions in the Tally Track (customer cases) / CRM system.

-          Document and update knowledge base articles, FAQs, and other support resources to assist customers and support team members.

5. Customer Relationship Management:

-          Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. Improve customer Happiness Index (

-          Gather customer feedback and provide insights to the product and development teams to improve product quality and customer experience.

6. Continuous Learning & Development:

-          Stay updated on the latest features and updates of Tally software, as well as industry trends and best practices.

-          Participate in ongoing training and development programs to enhance technical skills and customer service capabilities.

Qualifications:

-          Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

-          Proven experience in a Tally technical support or customer service role, preferably with a focus on software products.

-          In-depth knowledge of Tally accounting software, including installation, configuration, and troubleshooting.

-          Excellent communication skills, with the ability to explain technical concepts in a clear and understandable manner.

-          Strong problem-solving abilities and a customer-centric approach to service.

-          Proficiency in using CRM systems and support management tools.

-          Ability to work effectively both independently and as part of a team.

-          Good organizational skills and attention to detail.

Why Join Us:

-          Opportunity to work with a dynamic and supportive team.

-          Competitive compensation package, including performance-based incentives.

-          Opportunities for professional growth and career advancement.

-          Comprehensive training and resources to enhance your technical and customer service skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Tally Support Executive job

1. What is the eligibility criteria to apply for this Tally Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Tally Support Executive job?
   Ans: This Tally Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Tally Support Executive job?
   Ans: No, there is no fee applicable for applying this Tally Support Executive job and during the employment with the company, i.e., CEVIOUS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Tally Support Executive role?
   Ans: There is an immediate opening of 10 Tally Support Executive at CEVIOUS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Tally Support Executive job?
   Ans: This Tally Support Executive job has Day Shift.