A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Magicbox Publications
Kodambakkam, Chennai
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
We are looking for an experienced Support Executive to join our team at Magicbox Publications to handle customer calls and provide effective customer support. The candidate should understand customer queries, respond naturally based on the situation, and confidently resolve concerns without relying on fixed scripts.
Key Responsibilities:
Handle customer calls professionally and naturally.
Understand customer needs and provide suitable responses.
Resolve queries, concerns and complaints effectively.
Follow up with customers when required.
Maintain records of customer interactions.
Coordinate with other departments when required.
Job Requirements:
Graduate with 6 months - 3 years of experience in customer support or a related role. Strong communication, active listening and problem-solving skills are required. The candidate should be comfortable working 6 days a week in the Day shift.
