Service advisor

An Automotive Service Advisor serves as the point of contact for customers seeking car repair and maintenance services, acting as a bridge between customers and technicians. They assess vehicle needs, explain repairs, manage service appointments, and ensure customer satisfaction. 

Here's a more detailed look at the role:

Key Responsibilities:

• Customer Interaction:

  Greet customers, listen to their concerns, and explain the repair process in a clear and understandable way. 

• Diagnosis and Assessment:

  Determine the nature of vehicle problems based on customer descriptions and vehicle inspections. 

• Repair Order Creation:

  Translate customer issues into actionable work orders for technicians to follow. 

• Technical Knowledge:

  Understand vehicle systems, repairs, and parts, and explain them to customers in a way they can understand. 

• Scheduling and Workflow Management:

  Manage service appointments, ensure efficient workflow, and keep customers informed about changes. 

• Estimate and Invoice Generation:

  Provide accurate cost estimates for repairs, obtain customer approval, and manage invoicing and payments. 

• Part Ordering and Management:

  Order necessary parts, ensure they are received, and coordinate with technicians. 

• Customer Satisfaction:

  Address customer questions, resolve complaints, and ensure a smooth and positive service experience. 

• Follow-up:

  Inform customers about the progress of their repairs and the estimated time for vehicle completion. 

• Adherence to Standards:

  Follow dealership policies, procedures, and manufacturer guidelines. 

• Sales Skills:

  Identify opportunities to upsell and cross-sell services and products to customers. 

Qualifications:

• Customer Service Skills: Strong communication, interpersonal, and problem-solving skills. 

• Technical Knowledge: A basic understanding of automotive systems and repairs. 

• Organizational Skills: Ability to manage schedules, appointments, and workflow. 

• Sales Skills: Ability to identify and present additional services and products. 

• Computer Skills: Proficiency in using computer systems for scheduling, invoicing, and record-keeping. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at SRILAKSHMI AUTO ENTERPRISES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.