Senior Process Expert

Senior Process Expert About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration. We are looking for a proactive and detail-oriented Logistics Operations Specialist to manage and execute end-to-end logistics operations. This role involves handling a wide range of operational activities, including documentation, coordination, and process execution, in line with client requirements and Internal Operating Procedures (IOPs), while ensuring high service quality. You are responsible for: 1. End-to-End Operations Management Execute day-to-day logistics operations across various activities, including shipment handling, coordination, and documentation. Ensure all operational tasks are completed accurately and within defined timelines as per client and process IOPs. Coordinate with internal and external stakeholders to ensure smooth execution of shipments. 2. Documentation & Process Compliance Manage logistics documentation (import/export, shipping, compliance) as part of the overall operational workflow. Ensure timely and accurate preparation, validation, and submission of documents. Adhere strictly to IOPs and validate any process deviations with stakeholders. 3. Operational & Technical Support Support team members on process, system, or operational challenges. Perform root cause analysis for issues and escalations and drive corrective and preventive actions. 4. Quality & SLA Management Maintain high data accuracy and operational quality to meet SLA/KPI targets. Continuously monitor and improve process compliance and execution standards. 5. Training & Knowledge Sharing Assist in training and onboarding of new team members across operations processes. Promote knowledge sharing and continuous improvement within the team. Qualifications Experience in logistics operations (including documentation and coordination activities). Strong understanding of import/export processes and supply chain workflows. High attention to detail and focus on data quality. Ability to work within structured processes and ensure compliance. Strong analytical and problem-solving skills (RCA experience preferred). Good communication and stakeholder management skills. Training or mentoring experience is an added advantage. What We Offer: Impact: Your work directly contributes to the success of our global operations. Opportunity: Ample opportunities for professional and personal growth. Innovation: Join a forward-thinking team embracing cutting-edge technologies. Global Exposure: Collaborate with diverse colleagues in an international business environment. Work-Life Balance: We value work-life balance and offer flexible working arrangements. Join Maersk: Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Experience Level Senior Level