Senior Order Management Analyst

Senior Analyst – Order Management Company: Mercer Description: Order Management (Career) Order Management Operations (Career) is seeking candidates for the following position based in the Noida office Senior Analyst – Order Management (B2) What can you expect? This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America. What is in it for you? Medical insurance, personal accident insurance, group term life insurance from the day you join us Holidays as per location Shared Transport (Provided the address falls in service zone) We will count on you to: Responsible for booking Customer Orders after doing all cross checks. Strictly follow SOP & adhere to process updates. Respond to customer query through email, calls in a timely manner. Provide excellent customer service to our customers. Responsible to demonstrate capacity for critical thinking and analysis. Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. Candidate should be comfortable with rotational shift. What you need to have: Knowledge & Skills Minimum 1-2 years’ experience in a professional organization Excellent command on MS Office applications (MS-Excel, MS-Word) Exceptional English Communication Skills Problem solving ability and attention to detail. Ability to multitask, self-starter. Excellent analytical skills and high focus on accuracy Education: Any graduate What makes you stand out? Exceptional Communication Skills Adaptable communicator, facilitator, influencer and problem solver High attention to detail Ability to multi-task and prioritize time effectively Flexibility to work in rotational shifts. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Experience Level Senior Level