Senior Customer Support Executive

25,000 - 35,000 /month

Stardust Industries

Sector 19 Gurgaon, Gurgaon

3 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Senior Customer Support Executive

Company: The Stardust Studio
Location: Sector 19, Udyog Vihar, Gurugram
Experience: 2+ Years
Salary: Up to ₹30,000 per month (Based on experience and interview performance)
Working Days: Monday to Saturday (6 Days a Week)
Shift Timing: 9:00 AM – 7:00 PM
Job Type: Full-Time, On-Site

About the Role

The Stardust Studio is looking for a dedicated and experienced Senior Customer Support Executive who can deliver exceptional customer service, handle escalations efficiently, and ensure a seamless customer experience across all communication channels.

Key Responsibilities

Handle customer inquiries via calls, emails, WhatsApp, and other communication channels.
Resolve customer concerns, complaints, and escalations in a professional manner.
Provide accurate information regarding products, orders, deliveries, and services.
Maintain high customer satisfaction levels through timely issue resolution.
Coordinate with internal teams to resolve customer-related concerns.
Track and manage customer interactions using CRM or support tools.
Monitor customer feedback and suggest process improvements.
Ensure adherence to company service standards and response timelines.
Assist in training and supporting junior customer support team members when required.

Requirements

Minimum 2 years of experience in Customer Support, Customer Service, or Customer Success roles.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to handle customer escalations professionally.
Customer-focused mindset with strong interpersonal skills.
Comfortable working in a fast-paced environment.
Basic knowledge of CRM tools, Google Sheets, and MS Office.

Preferred Qualifications

Experience in e-commerce, D2C, or online retail brands.
Experience handling customer support through multiple channels (Calls, Emails, WhatsApp, Social Media).
Ability to manage customer relationships and improve customer satisfaction metrics.

What We Offer

Competitive salary package.
Fixed day shift (9 AM – 7 PM).
Sunday fixed off.
Career growth opportunities.
Supportive and collaborative work environment.
Opportunity to work with a fast-growing e-commerce brand.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Senior Customer Support Executive job

What qualifications and experience are required for this Senior Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 3-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Senior Customer Support Executive job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Senior Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 19 Gurgaon, Gurgaon.
How many vacancies are there for this Senior Customer Support Executive job?
Ans : There is 1 vacancy for this Senior Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 3-5 years of experience are eligible to apply for this Senior Customer Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Senior Customer Support Executive position is Sector 19 Gurgaon, Gurgaon.
What makes this Senior Customer Support Executive job a good opportunity?
Ans : This Senior Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 1 openings.