Customer Claims Senior Analyst Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests. Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system. Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes. Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Tax Corrections: Issue credits/debits to correct taxing errors. Special Projects: Participate in testing scenarios for special internal system enhancements. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com . Experience Level Senior Level
Other Details
- It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.
More about this Senior Customer Claims Analyst job
What are the eligibility criteria for this Senior Customer Claims Analyst job?
Ans : Candidates should have All Education levels with 5-7 years of experience for this Senior Customer Claims Analyst job offered by Trimble in Pattabiram, Chennai.
What salary is offered for this Senior Customer Claims Analyst job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Senior Customer Claims Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pattabiram, Chennai.
How many vacancies are there for this Senior Customer Claims Analyst job?
Ans : There is 1 vacancy for this Senior Customer Claims Analyst role.
Is this job open for all genders?
Ans : Yes, this Senior Customer Claims Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Senior Customer Claims Analyst position is Pattabiram, Chennai.
What makes this Senior Customer Claims Analyst job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Trimble
Pattabiram, Chennai
5 - 6+ years Experience in Customer Support / TeleCaller
Full Time
