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Customer Support Senior Counsellor

salary 15,000 - 25,000 /month
company-logo
job companyYashstar Solar Energy Private Limited
job location Rani Bazar, Bikaner
job experience0 - 3 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Education
sales
Languages: Hindi
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance
star
Smartphone, Aadhar Card, Bank Account
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Job Description

We are looking for a Senior Counsellor to join our team at Yashstar Solar Energy Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Senior Counsellor job

  1. What skills and experience do you need for this Customer Support Senior Counsellor job?
    Ans : To apply for this Customer Support Senior Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
  2. What salary is offered for this Customer Support Senior Counsellor job?
    Ans : The salary for this Customer Support Senior Counsellor job ranges between ₹15,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Senior Counsellor job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Rani Bazar, Bikaner.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Senior Counsellor job. Only female candidates can apply.
  7. What does the role of Customer Support Senior Counsellor involve?
    Ans : As a Customer Support Senior Counsellor, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Senior Counsellor job is located in Rani Bazar, Bikaner.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience is ideal for this Customer Support Senior Counsellor job.
  10. Why should you apply for this Customer Support Senior Counsellor job?
    Ans : This Customer Support Senior Counsellor job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Abroad education

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

HANUMAN AGARWAL

Interview Address

Maa Parvati Complex, Second Floor, Opposite Railway Station, Bikaner, Kote Gate, Bikaner
Posted 3 hours ago

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Job Hai > Jobs in Bikaner > Customer Support / TeleCaller Jobs in Bikaner > Senior Counsellor