Senior Counsellor

15,000 - 25,000 /month

Yashstar Solar Energy Private Limited

Rani Bazar, Bikaner

0 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance

Smartphone, Aadhar Card, Bank Account

Job Description

We are looking for a Senior Counsellor to join our team at Yashstar Solar Energy Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Senior Counsellor job

What skills and experience do you need for this Senior Counsellor job?
Ans : To apply for this Senior Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Senior Counsellor job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Senior Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rani Bazar, Bikaner.
How many vacancies are there for this Senior Counsellor job?
Ans : There are 2 vacancies for this Senior Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-3 years of experience are eligible to apply for this Senior Counsellor role. Only female candidates are eligible.
What are the key responsibilities of this Senior Counsellor job?
Ans : As a Senior Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Senior Counsellor position is Rani Bazar, Bikaner.
Who is the right fit for this Senior Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-3 years of experience is the right fit for this Senior Counsellor job.
What makes this Senior Counsellor job a good opportunity?
Ans : This Senior Counsellor job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 2 openings.