Semi Voice Process

Job Title: Semi Voice Process – Business Associate

Process: VI CBO Wcom

Location: Perungudi, Chennai (Work from Office)

Department: Customer Support

Employment Type: Full-Time

Job Summary:

We are hiring Business Associates for a Semi Voice Process (50% Voice / 50% Email & Chat Support) to support our VI CBO Wcom process. The ideal candidate must have strong communication skills in English and a customer-centric attitude with a minimum of 1 year of experience in customer service.

Key Responsibilities:

Handle customer queries through both voice calls and non-voice (email/chat) channels.

Provide accurate and timely resolutions to customer issues.

Maintain professionalism and empathy while dealing with customers.

Ensure adherence to process compliance and customer service quality standards.

Document interactions and escalate issues when necessary.

Eligibility Criteria:

Qualification: Graduation is mandatory (in any stream).

Experience: Minimum 1 year in a customer support/service role (voice or non-voice).

Communication Skills:

Good command over English is essential.

Fluency in regional languages will determine salary brackets (see below).

Job Details:

Shift Timings: Rotational shifts (including weekends and holidays)

Work Days: 6 days working with 1 rotational week off

Work Location: Perungudi, Chennai (Work from Office only)

Interview Mode:

Telephonic interviews available for candidates speaking Hindi, Malayalam, or Kannada

Other Benefits:

Provident Fund (PF) and ESI as per statutory norms

Health Insurance benefits available after 6 months of joining

Great opportunity to work with a leading telecom client in a customer-focused role

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Semi Voice Process job

1. What is the eligibility criteria to apply for this Semi Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Semi Voice Process job?
   Ans: This Semi Voice Process job will have 6 working days.
4. Are there any charges applicable while applying or joining this Semi Voice Process job?
   Ans: No, there is no fee applicable for applying this Semi Voice Process job and during the employment with the company, i.e., TOUCHMARK DESCIENCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Semi Voice Process role?
   Ans: There is an immediate opening of 50 Semi Voice Process at TOUCHMARK DESCIENCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Semi Voice Process job?
   Ans: This Semi Voice Process job has Rotational Shift.