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Customer Support Semi Non Voice Process Executive

salary 19,000 - 38,000 /month
company-logo
job companyGrowarth Capita
job location Khadki, Pune
job experience0 - 1 years Experience in Customer Support / TeleCaller
8 Openings
full_part_time Full Time/Part Time

Skills Required

Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab
star
PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Semi Non Voice Process Executive to join our team at Growarth Capita. The role offers ₹19,000 - ₹38,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Semi Non Voice Process Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Semi Non Voice Process Executive role?
    Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Semi Non Voice Process Executive role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹19,000-₹38,000 per month in this Customer Support Semi Non Voice Process Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Semi Non Voice Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Khadki, Pune.
  5. How many vacancies are there for this Customer Support Semi Non Voice Process Executive job?
    Ans : There are 8 vacancies for this Customer Support Semi Non Voice Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Semi Non Voice Process Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Semi Non Voice Process Executive, you will work on skills like Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Semi Non Voice Process Executive position is Khadki, Pune.
  9. Who is the right fit for this Customer Support Semi Non Voice Process Executive job?
    Ans : A candidate having skills like Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Support Semi Non Voice Process Executive job.
  10. What makes this Customer Support Semi Non Voice Process Executive job a good opportunity?
    Ans : This Customer Support Semi Non Voice Process Executive job is a good opportunity as it offers a salary between ₹19,000-₹38,000 per month. This is a Both job and has 8 openings.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab

Skills Required

Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 38000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Manika
Posted 7 hours ago

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