Customer Support Semi Non Voice Process Executive

19,000 - 38,000 /month

Growarth Capita

Khadki, Pune

0 - 1 years Experience in Customer Support / TeleCaller

8 Openings

Full Time/Part Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Cab

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Semi Non Voice Process Executive to join our team at Growarth Capita. The role offers ₹19,000 - ₹38,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Semi Non Voice Process Executive job

Can freshers or experienced candidates apply for this Customer Support Semi Non Voice Process Executive role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Semi Non Voice Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Semi Non Voice Process Executive job ranges between ₹19,000-₹38,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Customer Support Semi Non Voice Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Khadki, Pune.
How many openings are available for this position?
Ans : There are 8 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Semi Non Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Semi Non Voice Process Executive job?
Ans : As a Customer Support Semi Non Voice Process Executive, key responsibilities include skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Semi Non Voice Process Executive job is located in Khadki, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Support Semi Non Voice Process Executive job.
Why should you apply for this Customer Support Semi Non Voice Process Executive job?
Ans : This Customer Support Semi Non Voice Process Executive job offers a salary between ₹19,000-₹38,000 per month. This is a Both opportunity and has 8 openings available.