Seller Support Executive

• A Seller Support Executive assists businesses in setting up, listing products, and selling on an e-commerce platform by providing support, resolving issues, and ensuring platform compliance. Key responsibilities include offering personalized customer service, analyzing seller metrics, coordinating with internal teams, and maintaining accurate records in CRM systems, all while meeting performance targets. The role requires strong communication skills, problem-solving abilities, and proficiency with CRM tools and office software.
• Key Responsibilities
• Onboarding & Setup:
• Guide new sellers through the account setup process and product listing management.
• Issue Resolution:
• Provide timely and effective support to sellers via various channels (phone, email, chat) to resolve technical or operational issues.
• Performance Monitoring:
• Track seller performance, analyze key metrics, and provide actionable insights and recommendations for improvement.
• Account Management:
• Monitor account health and ensure sellers comply with platform policies and guidelines.
• Sales & Promotion Support:
• Assist with sales strategies, promotional activities, and the execution of deals.
• Internal Coordination:
• Liaise with internal departments like sales, marketing, or technical teams to address complex seller issues.
• Documentation & Reporting:
• Maintain accurate records of all seller interactions and update the CRM system.
• Process Improvement:
• Identify trends, challenges, and opportunities to suggest improvements to platform processes.
• Required Skills & Qualifications
• Communication:
• Excellent verbal and written communication skills are essential for clear and professional interaction with sellers.
• Problem-Solving:
• Strong analytical and logical reasoning skills to resolve complex issues and interpret data.
• Customer Focus:
• A customer-centric approach with a commitment to high-quality support and seller satisfaction.
• Technical Proficiency:
• Familiarity with CRM software, Microsoft Office, and other relevant internal tools.
• Teamwork & Independence:
• Ability to work effectively both independently and as part of a team.
• Organizational Skills:
• Good time management and attention to detail to handle multiple tasks and records.
• Target Orientation:
• Ability to work in a target-driven environment and meet performance metrics.
• Education:
• Typically requires a bachelor's degree, though relevant experience may be accepted for some roles.
• Tamil candidates only

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Seller Support Executive job

1. What is the eligibility criteria to apply for this Seller Support Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23500 - ₹29000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Seller Support Executive job?
   Ans: This Seller Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Seller Support Executive job?
   Ans: No, there is no fee applicable for applying this Seller Support Executive job and during the employment with the company, i.e., PROGRESSIVE INFOVISION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Seller Support Executive role?
   Ans: There is an immediate opening of 25 Seller Support Executive at PROGRESSIVE INFOVISION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Seller Support Executive job?
   Ans: This Seller Support Executive job has Day Shift.