Seller Support Executive

The Role:

The role typically involves handling both inbound and outbound customer interactions. In this role, you would be responsible for managing customer queries through various channels, like phone, email, live chat, or social media, and also proactively reaching out to customers for follow-up or to offer assistance.

Key responsibilities:

• Inbound Customer Support:

• Answering calls and messages: Respond to customer inquiries, troubleshoot issues, and provide accurate information about products or services.

• Problem-solving: Resolve customer concerns, offer solutions, and ensure customer satisfaction.

• Order Management: Process orders, returns, exchanges, and refunds where necessary.

• Technical Assistance: Assist customers with technical issues related to products or services

• Outbound Customer Service:

• Follow-up Calls: Reach out to customers to ensure they are satisfied with the service or product, gather feedback, and address any lingering issues.

• Customer Retention: Proactively offer solutions or promotions to retain customers, or address potential churn.

• Service Updates: Notify customers about updates, new products, or changes in policies.

• Survey or Feedback Collection: Conduct customer satisfaction surveys to gather feedback on services and improve processes. • Multitasking and Time Management: You’ll be expected to handle both incoming and outgoing interactions efficiently, prioritizing tasks as needed

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Seller Support Executive job

1. What is the eligibility criteria to apply for this Seller Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Seller Support Executive job?
   Ans: This Seller Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Seller Support Executive job?
   Ans: No, there is no fee applicable for applying this Seller Support Executive job and during the employment with the company, i.e., DIGITAL SEEDS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Seller Support Executive role?
   Ans: There is an immediate opening of 90 Seller Support Executive at DIGITAL SEEDS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Seller Support Executive job?
   Ans: This Seller Support Executive job has Rotational Shift.