Customer Support School Counsellor

15,000 - 30,000 /month

Ratan International School

BDA Colony, Bareilly

6 - 72 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Languages: Hindi

Post Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Cab, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a School Counsellor to join our team at Ratan International School. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to education. The role offers ₹15000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Post Graduate and 0.5 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support School Counsellor job

What qualifications and experience are required for this Customer Support School Counsellor position?
Ans : Candidates should have a Post Graduate and above qualification with 1-6 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Support School Counsellor job ranges between ₹15,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support School Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in BDA Colony, Bareilly.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support School Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support School Counsellor job?
Ans : As a Customer Support School Counsellor, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support School Counsellor job is located in BDA Colony, Bareilly.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-6 years of experience is ideal for this Customer Support School Counsellor job.
Why should you apply for this Customer Support School Counsellor job?
Ans : This Customer Support School Counsellor job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 10 openings available.