Customer Support Sales Manager

Job Title: Center Manager cum Receptionist

We are looking for a responsible, organised, and confident Center Manager cum Receptionist to manage the day-to-day operations of our Child Development Center and ensure smooth coordination between parents, therapists, children, and management.

Key Responsibilities

• Manage reception and overall daily centre operations.

• Welcome parents and children and handle calls, WhatsApp messages, enquiries, and follow-ups.

• Manage therapy appointments, schedules, cancellations, rescheduling, and therapist availability.

• Coordinate with Occupational Therapists, Physiotherapists, Speech Therapists, Special Educators, and other team members.

• Maintain child registration details, attendance, therapy sessions, packages, and other records accurately.

• Handle fee collection, payment reminders, receipts, pending-payment follow-ups, and basic billing coordination.

• Explain centre procedures, therapy schedules, packages, and appointment-related information to parents.

• Monitor staff attendance, punctuality, daily schedules, and smooth functioning of the centre.

• Coordinate new enquiries, appointments, assessments, and follow-ups with prospective parents.

• Handle parent concerns professionally and escalate clinical or important matters to management when required.

• Ensure the reception, therapy areas, and common areas remain organised and professionally maintained.

• Maintain stationery, supplies, basic inventory, and coordinate routine centre requirements.

• Support management with administrative work, reports, staff coordination, and daily operational updates.

• Maintain strict confidentiality of child, parent, therapy, staff, and financial information.

Candidate Requirements

• Graduate preferred.

• Good communication skills in Hindi and English.

• Comfortable using computers, WhatsApp, email, Excel/Google Sheets, and web-based software.

• Strong organisational and multitasking skills.

• Professional and polite while communicating with parents.

• Ability to independently manage daily centre operations.

• Previous experience in a clinic, hospital, therapy centre, school, preschool, healthcare centre, or front-office/centre management role is preferred.

• Should be responsible, punctual, presentable, patient, and comfortable working around children.

Job Type: Full-time
Role: Center Management + Front Desk + Administration
Work Mode: On-site

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.